The start of the heating season is already behind us. The preparation period for its beginning is often very intense time for heating sector companies. There are however useful programs and solutions that help to perform necessary field tasks and ensure trouble-free network operation.
The responsibility for the proper functioning of all key elements of the heating networks lies with dispatchers monitoring the network and the field brigades performing the necessary works. Dispatchers obtain knowledge about the managed network from dedicated heating network inventory systems.
- Connections / disconnections of service
- Network inspection
- Network expansion
- Network modernization
- Legalization of meters
- Seasonal switchings
- Failure recording along with the designation of cut-off customers and possible alternative power routes
Technical brigades are mainly responsible for the timeliness of data on heating networks. Field Service Management (FSM) programs support their work in two ways. Firstly FSM systems are used for automation and optimization of task assignment. Secondly, they are very useful tools helping to collect all necessary data during field interviews. Every important information gathered by technicians is transferred to the Network Inventory Systems where can be subjected to further analysis.
What benefits can the implementation of FSM bring?
More tasks completed during the first visit
Fewer contractual penalties for failure to comply with the SLA
Increased dispatcher efficiency and more information about the network
How exactly does FSM work? How does the digitization of field work affect individual organizational units of the heating company? Answers to these and many other questions can be found in our e-book “Digitization of operational work on the heating network” – this is the first publication in our three-part series on the use of FSM class systems in heating companies.